As businesses grow so too do the numbers of customers that they serve. Providing customer service is essential in any sector and, where face-to-face contact is not possible, a telephone-based customer service option is preferable to more anonymous internet-based methods.
Many businesses prefer to avoid the high costs and logistical burdens of operating their own call centres and instead choose to outsource such tasks to other businesses specialising in providing call centre services. For example, the design, development and maintenance of websites and IT systems are regularly outsourced.
How can we help you
We generally work for the supplier of the outsourced services and will prepare a written outsourcing agreement for their clients.
Some of the main issues that should be covered include:
- Provision of the Services
- Service Levels
- Liability and Indemnity
- Intellectual Property
- Data Protection
- Termination provisions
As IP rights are territorial, you will need to secure intellectual property rights in other countries before engaging outsourced services.
To speak to one of our expert business solicitors, contact us by calling 0131 557 6450, or complete our online enquiry form to request a call back.
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